Do I have to sign a contract?
Yes. As a licensed company, Daniels is obligated to ensure the safe
disposal of your medical waste. A contract helps us understand where
the waste is coming from and helps you to ensure a licensed company is
disposing of your waste. Though there is a contract, the Daniels Ecoship
service is on call. No minimum pick up requirements or annual fees.
You control the use of the service.

Can I return the product once I order it?
No. Unfortunately, Daniels does not accept product returns for a refund. As the containers you are returning will contain medical sharps, we cannot resell the containers. Every container – empty or full – goes through proper disposal protocols to ensure the safety of you, our staff and the public.

How many sharps containers come in a box?
If you order the 2 litre sized containers you will receive 8 containers inside the box. If you order the 4 litre containers you will receive 4 in a box.

Are your containers safe to ship through courier?
Yes. We have designed and tested our containers to CSA Guideline recommendations. We also have an agreement with a trusted licensed courier to ship our containers.

What are the forms for that came with my product?
The papers you received are an instruction guide as well as a re order form. You will also receive a pre paid bill of lading for your return shipment. Please keep this in a safe place until you are ready to return your shipment.

What do I do with the reorder form?
Once your containers are full, fully complete the re order form and fax to Daniels at 1-888-793-2956.

Can I throw the white shipping box away once I get my containers?
No. Please keep you shipping box in a safe place. You will need that box to return your sharps containers. If you misplace your box, there will be an additional charge to send a new shipping carton.

If I cannot find my Daniels shipping box, can I use any regular box?
No. The white Daniels box is the only approved shipping box. Our boxes are properly marked and made to meet Transport Canada and Environmental guidelines; this is the only box acceptable for shipping your containers. If a different box is received by Daniels your shipment will be returned.

What can I put into a sharps container?
Our sharps container can safely store the following. Needles, Syringes, razors, blades, glass, scalpels, lancets, blood soaked gloves and gauze. No liquids are permitted in our containers.

Where do I put other biomedical waste?
For more information on biomedical waste disposal, please contact our customer service department
at 1-888-793-2966

Should we put the caps back on our needles?
No. Never recap you needles. Recapping your needles highly increases the risk on a needle stick injury. Simply drop the needle into the sharps container.

How far can we fill the container?
Only fill the container to the marked fill line. Once the containers are full safely pack back into shipping box and request Daniels to come and pick up your containers.

What do we need to do once the containers are full and
we need replacements?
Ensure the containers are securely locked (once the container have been locked they cannot be reopened) pack the container back into your shipping box the same way you received them. 8 containers for the 2 litre size and 4 containers for the 4 litre size. Place the pre paid bill of lading you received at time of shipment on your box. Fax us your request form and we take care of the rest.

Other questions?
Call our knowledgeable customer service team. They will help you with any questions you have.